Troubleshooting
Find the fix for what you are seeing — connecting Claude or ChatGPT, a missing or out-of-date tool, a partial audit, a budget refusal or warning, a plan cap, a Google product that is not connected, a missing account, reconnecting, and billing.
Find what you are seeing, then follow the link. Every message AdCopilot sends says what happened and what to do; these pages say the same at more length.
Connecting
| What you see | Go to |
|---|---|
| Claude asks permission before every report | Connecting Claude |
| Chrome's autofill covers Claude's URL box | Connecting Claude |
| No Customize in Claude's sidebar | Connecting Claude |
| Can't add a custom connector in a Claude Team or Enterprise organisation | Connecting Claude |
| No Developer mode switch in ChatGPT | Connecting ChatGPT |
| ChatGPT says No app tools available yet | Connecting ChatGPT |
| ChatGPT searches the web instead of using AdCopilot | Connecting ChatGPT |
| The sign-in tab keeps spinning after Approve | Connecting ChatGPT |
| "Google is no longer accepting this connector's sign-in" | Reconnect troubleshooting |
Tools and audits
| What you see | Go to |
|---|---|
| A tool is missing, or AdCopilot says tools are "available but not in this connection's tool list" | A tool is missing or out of date |
| "… tool descriptions changed after this connection's tool list was loaded" | A tool is missing or out of date |
| An audit lists checks as not evaluated, or says it reached its time limit | An audit returned partial results |
| "full_audit did not finish within 60 seconds" | An audit returned partial results |
Refusals and warnings
| What you see | Go to |
|---|---|
| "… above the comfortable daily budget on file … a heads-up, not a block" | Budget refusals and warnings |
| "… above the monthly cap … on file" | Budget refusals and warnings |
| "Maximize Clicks with no per-click cap …" | Budget refusals and warnings |
| "No comfortable daily budget is saved …" | Budget refusals and warnings |
| "… switching it on is yours to do in Google Ads" | Budget refusals and warnings |
| "Setting status to REMOVED …" | It can never delete |
| "… included operations used today" | Plan caps and limits |
| "This workspace has N Google Ads accounts switched on and your plan includes …" | Plan caps and limits |
| "Account … is switched off for this workspace" | Account not showing up |
| "… isn't connected to this workspace yet" | A Google product is not connected |
| "… is not available through this connector's current authorisation" | A Google product is not connected |
| "Your subscription is inactive" | Billing and payment issues |
Accounts and billing
Still stuck? Write to [email protected] with what you asked, which assistant, and the message you got.
Settings and targeting
The 18 scored AdCopilot checks and 5 observations in the settings and targeting category, with the analysis tools that surface each.
Connecting Claude
Fixes for connecting AdCopilot to Claude — Claude asking permission before every report, Chrome's autofill covering the URL box, no Customize in the sidebar, and custom connectors in a Team or Enterprise organisation.