Account not showing up

A Google Ads account you expect is missing, switched off, or refused. The usual causes and fixes, in order.

Work through these in order.

1. Ask what AdCopilot can see

Start a new chat and say Get me started with AdCopilot. get_org_context lists what is connected and which accounts are switched on. To see every account your Google sign-in can reach, ask:

List the Google Ads accounts I can act on.

That calls list_accessible_customers.

2. Check your Google access

In the Google Ads interface, check the Google login you connected can open that account.
For an account you can open only through a manager (MCC) account, AdCopilot cannot reach it yet, and there is no manager ID to give the assistant: the connector never uses one sent on a call. Email [email protected] with the account's name.
If the account belongs to a different Google login, use Connect another account in Google products. That switches your connection to that login; Connect Google Ads says what changes.
Under Ad accounts in Google products, Refresh accounts (owners) looks again for accounts your connected logins can reach.

3. It is switched off

Account 1234567890 is switched off for this workspace — switch it back on at …/accounts, or Starter at $19/mo (₹1,499) includes 3 accounts.

Only accounts switched On under Ad accounts in Google products are reachable. A workspace owner switches them on. When a trial ends and the workspace moves to Free, only one stays on; pick which.

If the message instead says "This connector is not authorised for account …", AdCopilot has never seen that account in this workspace. Check steps 2 and 4.

4. Your plan's account limit

Plan	Accounts
Free	1
Starter	3
Plus	10
Pro	50

At the limit, switch another account off or upgrade. See Plan caps and limits.

5. Reconnect

If your access changed recently, or AdCopilot says Google is no longer accepting its sign-in, see Reconnecting.

A missing account is almost always Google access, a switched-off account, or the plan limit — not a bug.