Billing and payment issues

Billing is on the Billing page at app.adcopilot.cloud. Current prices are on the pricing page.

A payment did not go through

• Cards issued outside India go through your bank's 3-D Secure or OTP check, and a card that cannot be challenged is declined. Try another card, or ask about invoicing by bank transfer for larger plans.
• Retry from the Billing page. The workspace keeps working at first.
• If a renewal stays unpaid for about a week, the workspace becomes read-only: your assistant can still read, and cannot make changes, until the payment goes through.
• If it keeps failing, write to [email protected].

A plan change did not seem to apply

• From Free or the trial to a paid plan: the higher limits apply once the payment is confirmed. Reload the dashboard.
• Between paid plans, on a US-dollar plan: the change is scheduled for your next renewal. You keep your current limits until then. The Billing page shows the scheduled change, and you can cancel it there. If the page says your bank couldn't switch the subscription to a different plan, trying again won't help: email [email protected] and we set the new plan up to start when your current period ends. You approve a new auto-pay mandate for the new plan at that point.
• Between paid plans, on a rupee (INR) plan: the Billing page doesn't change a rupee plan itself. To change plan, email [email protected] — we'll set it up for your next billing date. You keep your current limits until then.
• On the day a paid-plan change starts, the new limits apply once its first payment is confirmed. Reload the dashboard.

See Billing and plans for how a rupee plan change works.

The workspace is read-only or inactive

• Read-only after a cancelled subscription's paid-through date, or after about a week unpaid: reads work, changes do not.
• Inactive 30 days after a cancelled subscription's paid-through date: AdCopilot says "Your subscription is inactive" and every call is refused. The owner can reactivate on the Billing page. Your data and setup are kept.

See Billing and plans for how cancelling works.