AdCopilot docs
Troubleshooting

Connecting Claude

Fixes for connecting AdCopilot to Claude — Claude asking permission before every report, Chrome's autofill covering the URL box, no Customize in the sidebar, and custom connectors in a Team or Enterprise organisation.

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The full steps are in Connect Claude. These are the places people get stuck.

Claude asks permission before every report

Claude starts every AdCopilot tool on Needs approval, so it asks ("Claude wants to use …") the first time each report or audit runs. To stop that for reads:

  1. In Claude, open Customize → Connectors and choose AdCopilot.
  2. Under Tool permissions, open the menu beside Read-only tools and choose Always allow.
  3. Leave Write/delete tools on Needs approval.

Changes still wait for your yes. AdCopilot proposes each one in the chat first, and it can never delete. See Approval-gated writes.

Chrome's autofill covers the URL box

When you click the MCP server URL box, Chrome may drop its autofill list over it. Press Esc to close the list, then paste the URL:

https://mcp.adcopilot.cloud/mcp

I don't see Customize

Claude's layout differs between accounts, and Customize is not always where the steps say. Use the direct link instead. It opens the Add custom connector box on every layout we have seen: claude.ai/new?modal=add-custom-connector#customize/connectors/yours. If you are signed out, Claude asks you to sign in first.

Team or Enterprise organisation

In a Claude Team or Enterprise organisation, adding custom connectors may be limited to the organisation's owners. If you can't add one, ask an owner to add AdCopilot with the same name and URL.

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