Reconnect troubleshooting

Start with Reconnecting. The checks below cover the cases that need more than one sign-in.

What the message means

Google is no longer accepting this connector's sign-in, so it cannot reach your ads accounts. Reconnect your Google account at … — sign in, one click, and the connector URL does not change.

Google refused the sign-in AdCopilot holds for you. No retry or wait fixes it; only signing in again does. Open the link in the message, or the same link in the email AdCopilot sends when it finds the sign-in refused, and sign in to AdCopilot if it asks. In the dashboard, Connections shows the login as Needs reauth.

The reconnect did not stick

• Approve the whole consent screen. If you untick a permission, AdCopilot cannot use that product. Reconnect and approve the requested access.
• Use the right Google account — the one that can open the Google Ads account, not a personal one that cannot.
• Check your Google connected apps. If AdCopilot was removed there, reconnecting grants it again.

It still cannot see the account

• Your access to that Google Ads account may have changed. Check in the Google Ads interface that your Google login can still open it.
• Then ask your assistant to list the Google Ads accounts you can act on. If the account is still missing, see Account not showing up.

A teammate's sign-in

If the sign-in belongs to a teammate, AdCopilot says the connection's owner needs to reconnect it, and emails them. Only they can.

Your assistant, not Google

If the problem is a missing tool rather than a Google sign-in, you need to reconnect your AI assistant instead. See A tool is missing or out of date.