Delete your account

How to have your AdCopilot workspace and its data deleted, what is deleted, what we keep and why, and what you can switch off yourself in the meantime.

There is no delete button in the dashboard yet. Ask us by email, and we do it.

How to ask

Write from the owner's address

Email support@adcopilot.cloud from the address you sign in to AdCopilot with as the workspace's owner. Only an owner can have a workspace deleted. A teammate who wants to leave writes to us, or the owner does, and we switch their seat off.

Name the workspace

Give the workspace's name, as the top of the left menu in the dashboard shows it, and say you want it deleted with all its data. If you have more than one workspace, name each one you want deleted.

We confirm by email

A paid plan is cancelled first, so nothing more is charged. We then delete the workspace and email you to confirm, with what was deleted and what was kept.

What is deleted

The whole workspace and everything in it:

its seats, yours and your teammates', and its name;
its Google connections, and we ask Google to cancel AdCopilot's access (unless that Google account is still connected in another workspace);
the AI apps approved to use it;
the record of every call your assistants made, and its saved audits, business profile and check-in settings;
the record of the emails we sent it.

If you are in no other workspace, your sign-in goes too. If you are, what that other workspace needs of yours stays.

What we keep, and why

The payment record (amounts, currency and dates, with no name or email): tax and accounting law requires it.
Any tax invoice we issued you: the law requires it.
A one-way code made from your address and your Google Ads account IDs, which can't be turned back into them: so the same person or account can't start a second free trial.
Our operations logs and the record of our staff's actions, with your address replaced by [erased]: we need them to run the service and to reconcile billing.
Backups: nightly backups keep deleted data until they age out: 14 days on our server, and about 36 days in the encrypted off-site copy.
The payment provider's own records of your payments: it keeps them under its own rules, as the company that took the payment (who that is: Receipts, invoices and your card). Ask it if you want those deleted.
Copies of your emails with us, in our support mailbox and our email provider's logs: deleting the workspace does not reach them.
Our server's system logs, which we need to find faults: routine rotation deletes them after about 7 days.

In the meantime

You can do these yourself at any time:

Stop our emails: see Stop emails.
Remove AdCopilot from your AI app, or revoke it under Connect your AI.
On Google products, press Disconnect Google to delete the Google sign-in AdCopilot stores, or remove AdCopilot from your Google account at myaccount.google.com/permissions.
If you pay for a plan, cancel it on Billing. See Cancelling.

What AdCopilot keeps while your account exists is on What AdCopilot keeps and in our Privacy Policy.