# A Google product is not connected

Source: https://adcopilot.cloud/docs/troubleshooting/google-product-access/
Markdown: https://adcopilot.cloud/docs/llms.mdx/docs/troubleshooting/google-product-access.md

> When AdCopilot says Analytics, Search Console, Tag Manager or Google Ads isn't connected, isn't available through your assistant's authorisation, is read-only, or Google revoked its access — what each means and the fix.

## Not connected

> Google Analytics 4 isn't connected to this workspace yet. Connect it at
> app.adcopilot.cloud/accounts — then I can see which clicks turned into
> enquiries.

The product has never been connected to this workspace, or was disconnected.
Open **Google products**, press **Connect** on the product's card and approve
Google's consent screen. The product works on your assistant's next request;
there is nothing to do in your AI app unless it cannot see the product (next
section).

## Connected, but your assistant cannot see it

> Google Analytics 4 is not available through this connector's current
> authorisation — remove and re-add the AdCopilot connector in your AI client
> to pick it up.

Your assistant's approval does not cover the product: for example, it was
approved when AdCopilot asked for Google Ads alone. An approval is fixed when
it is given. In the dashboard open **Connections** and **Revoke** the app, and
approve it when it next asks; or remove AdCopilot in your AI app and add it
again. **Connections** marks such an app **Re-authorization needed**. See
[Approve your assistant again](https://adcopilot.cloud/docs/getting-started/reconnect#approve-your-assistant-again).

An assistant approved before 10 September 2026 was approved for Google Ads
only. AdCopilot never widens an approval on its own, so the same remove and
re-add is the way to give it Analytics, Search Console and Tag Manager.
**Connections** lists the products each app was approved without, even
before you connect them.

## Read-only access

> Google Analytics 4 is connected read-only, so I can't make changes there.
> Press Enable editing on its card at app.adcopilot.cloud/accounts and
> approve Google's screen, then ask again.

For Google Analytics and Tag Manager, the card in **Google products** says
**Read-only access** or **Editing enabled**. Read-only access happens when
the editing box was left unticked on Google's consent screen: AdCopilot can
read the product but not change it, and the write tools are refused. Press
**Enable editing** on the card and approve Google's consent screen; the write
tools then work on the next request, with nothing to do in your AI app.

## Google revoked the access

> Google is no longer accepting this connector's sign-in, so it cannot reach
> your ads accounts. Reconnect your Google account at … — one click, and the
> connector URL does not change.

Google stops accepting a sign-in when you change your Google password, remove
AdCopilot from your Google account's connected apps, or lose access to the
account. Open the reconnect link in the message, or the same link in the
email AdCopilot sends when it finds the sign-in refused. **Connections** shows
the login as **Needs reauth** until you do. See [Reconnect troubleshooting](https://adcopilot.cloud/docs/troubleshooting/reconnect).

If the sign-in belongs to a teammate:

> Google is no longer accepting the sign-in for one of the accounts you reach
> through this connector; its owner needs to reconnect it.

AdCopilot emails that person. The other connections keep working.

## No connection reaches the product

> No connection reaches Google Ads. Connect it, or ask an owner to share one
> that can.

Nobody in the workspace has connected that product in a way your account can
use. Connect it yourself in **Google products**, or ask the workspace owner.